The counseling billing software your mental health organization chooses will make or break you. Billing software lays the foundation for high-functioning workflows where providers are able to accomplish their daily tasks and offer the best care possible to their clients. With so many different counseling billing software products on the market, it can be difficult to know where to start or how to find the right one. Keep reading to learn how to pick the perfect counseling billing software for your mental health organization and how to make the most of it each day.
Find the Perfect Partner
Believe it or not, the partner/vendor of your counseling billing software is one of the most important details to consider. Even the most well-designed software will not do what your organization needs it to if you do not have the right partner to help you use it. The perfect vendor of counseling billing software will prepare you to use the technology effectively, spend time training your entire team, supervise the entire implementation process, and remain available once implementation ends.
Without the right vendor, your practice will be left to try and figure out how to utilize technology on its own. This will end up slowing you down and prevent you from getting the most out of the software. Finding the perfect partner is key to optimizing your counseling billing software. How can the right partner help you?
Peace of Mind
The perfect partner of counseling billing software can offer your team peace-of-mind. Implementation can be scary when it comes to claims processing. The time period between implementing new software and perfecting it leaves plenty of room for errors to occur in your revenue cycle. When you have a quality partner, you can trust that they will help you maintain high-functioning claim and denial management throughout implementation.
Focus on Clients
Your counseling billing software should never distract from the care you are offering your clients. This can sometimes be difficult when an organization has to exhaust its time on its billing workflow. Finding the right partner that offers quality counseling billing software is key to having zero disruptions at your practice, allowing you to focus on your clients.
Quality Customer Service
Once the implementation process is complete, your vendor should remain available. Your team is going to have questions down the line or need help understanding the tool. Your vendor should be there to address them. Quality customer service is paramount to finding the right billing partner.
Dedicated Billing Specialist
Some billing providers fail to offer the personalization and care that is essential to a quality partnership. Your vendor of counseling billing software should connect you with a dedicated account manager that will always handle your partnership directly. This builds rapport and trust between you and their company.
Look for the Following Features of Counseling Billing Software:
Once you have found the perfect vendor of counseling billing software, you need to make sure the software has the tools you need to succeed. Make sure the software comes equipped with the following features:
Check Claim Status
Once a claim is submitted, your team should easily be able to check on its status. Quality counseling billing software will enable a provider to quickly check the status of any claim, follow up on denials, and track billing cycles.
While quality client care is the most important part of any mental health organization, payments and revenue are how you continue to operate. Your billing software should allow you to track payment status at any time, so you know the condition of your bottom line.
Your team does not have the time or energy to waste on time-consuming invoices. Your counseling billing software should enable efficient and accurate invoicing to payers and clients.
If authorizations are necessary before a client can be serviced, your software should keep you updated on their status. Easily track authorizations with quality billing technology.
Accept Electronic Payments
In order to collect a high number of patient payments, you need a way to electronically process them at the time of the visit. Your billing software should make electronic payment processing simple.
Finding the right features and vendor of your organization’s counseling billing software will make or break your billing process. The right combination of the two will enable your organization to streamline its billing workflow, improve its bottom line, and focus more time on client care.